Katherine De Fontaine is the founder of H.A.T., Hospitality Advice and Training based in Geneva, Switzerland and Berlin,
Germany.
A passionate hôtelier, Katherine worked in hotels around the world before joining Kempinski’s head office as Vice President Training & Education.
H.A.T.’s training approach is based on the belief that adults learn from each other and that learning and development happens through a combination of activities.
These sessions may be face to face or virtual using different digital learning and training tools. For years, Katherine has been experimenting with digital learning tools and was a key player in implementing a blended learning solution for Kempinski Hotels.
This blended approach requires different skills than traditional training and communication competencies - a holistic view, listening and facilitation are key!
